Did You Know: Case Manger Antoinette Norris

Did you know that Case Manager Antoinette Norris always seems to have a smile on her face? A DC native and the youngest of seven children, growing up, Antoinette was always fascinated with human behavior. “I wanted to know why people do what they do and why they think what they think,” she said.  Antoinette’s brother went through some life challenges and she remembers asking her parents, “Why can’t he just get it together?” It was this desire to know and understand that lead her to social work. “I wanted to find out how I could help people change their behavior,” she said.

Antoinette earned an undergraduate degree in psychology and then a Master’s in counseling, both from Trinity University. When she graduated she was determined that she did NOT want to work with adults. She took an internship with Rachael’s House in any case, because she needed it to graduate. In true optimistic Antoinette form, she ended up connecting to her clients. “I was already very women-centric in my thinking, but I didn’t know it at the time,” she said “These were women. I’m a woman. That right there is a very powerful connection,” she said.

After more than a decade in the field, does Antoinette now understand human behavior? “I don’t know,” she said, “but what I do know is for the most part, people just want to be heard. The women I work with feel voiceless and powerless, and a listening ear can be medicine for the soul.”

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It’s been a challenging time for all of us as we adjust our days, our budgets and our expectations to COVID-19. And now, add a city and country grasping for footing after the death of an unarmed black man by a white police officer and we all feel even more out of control, unstable, and concerned about the future. Here at NEW we know that one way we can process our own feelings is to think about the needs and feelings of others.

We need you. The women need you. Your community needs you. Now more than ever women and children in DC need a safe and stable place to live.