Case managers in DC are required to take 40 trainings a year through the Community Partnership for the Prevention of Homelessness. Each training runs from 2-8 hours and covers intense topics such as domestic violence, suicide risk and sex trafficking, taught recently by a survivor. The trainings also cover landlord and tenant rights, cultural competency, and fair housing which delves into the history of redlining and its lasting effects on DC residents even today.
One training that has become especially important recently is on trauma-informed care. This approach requires case managers to understand that many clients have suffered past traumas that can be triggered inadvertently. The client must first and foremost feel safe with the case manager and build a relationship based on consistency and trust. Instead of telling the client what to do, the client and case manager collaborate solutions together. With this approach, case managers don’t ask, “What’s wrong with this woman?” And instead ask, “What happened to this woman?” It’s not only a more compassionate way of working, but it’s also more effective.
The women here are lucky to have the case managers they do, and I too am grateful. Case managers are the backbone of our work and imperative to our success. I am forever thankful for their smart and thoughtful work and their continued desire to help women with such challenging histories get on that NEW path.
Executive Director, NEW